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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive applications for benefit payment and insurance claims
   • Identify benefit types to determine relevant steps for processing benefit
   • Acknowledge receipt of application for superannuation benefit payment and insurance claim
   • Document receipt according to organisational policies and procedures
   • Check application, claim and organisational documentation and confirm information is complete and correct
   • Check application for eligibility
   • Verify signature on application with original documents
2. Identify and manage application and claim errors
   • Identify errors and incomplete application and/or claim
   • Action incomplete or incorrect application and/or claim according to organisational requirements
   • Prepare application and/or claim for processing when required information is obtained
3. Assess and process applications for benefits and insurance claims
   • Check application against conditions identified in trust deed and organisational policies and procedures
   • Source additional information as required from relevant personnel
   • Check trust deed for defined beneficiaries and communicate with relevant stakeholders as required
   • Calculate benefit to include additional fees, charges and other factors, using relevant digital systems
   • Check information, including taxation and calculation results, for integrity
   • Prepare rollover documentation for provision to members, Australian Taxation Office (ATO) and rollover funds
   • Process application according to conditions identified in trust deed, relevant legislation and organisational policies and procedures
   • Pay benefit according to organisational policies and procedures
4. Provide member communications
   • Provide statements and claim correspondence to member according to organisational guidelines and compliance requirements
   • Document processes and outcomes of application and/or claim in member file
   • Provide procedure for complaints to member as required

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

process at least two superannuation benefit claims and/or insurance claims made under special conditions of release.

In the course of the above, the candidate must:

follow conditions contained in the trust deed and organisational requirements

manage applications and claim errors

calculate payments, including taxation requirements as required.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

taxation requirements for:

death

deductions for payments

financial hardship payment

income protection

terminal illness benefit

total and permanent disablement benefits

organisational policies, procedures and objectives relating to processing complex superannuation benefit and insurance claims

differences between payment types

documentation requirements for processing death and disability payments

procedures and information requirements to assess, calculate and process benefits for lump sum payments, death claims and disablement claims

conditions applying to trust deeds and legal implications

steps and procedures for:

assessing claims and calculating and processing payments

monitoring pension and annuity payments.

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